Privacy Policy

1. Information We Collect

We may collect the following types of information:

• Contact information: name, email address, phone number, company name, and shipping address provided through forms or inquiries.
• Account information: username and password when you register an account.
• Transaction data: order details, payment information, and shipping preferences.
• Technical data: IP address, browser type, device information, and usage analytics collected automatically.
• Communication records: emails, chat logs, and inquiry submissions you send to us.

2. How We Use Your Information

• To process and fulfill your orders and requests for quotations.
• To respond to your inquiries and provide customer support.
• To send order confirmations, shipping updates, and product information.
• To improve our website, products, and services based on usage patterns.
• To comply with legal obligations and prevent fraud.

We do not sell your personal data to third parties for marketing purposes.

3. Data Sharing

We may share your data with trusted service providers who assist us in operating our business, including:

• Shipping and logistics partners for order delivery.
• Payment processors for transaction handling.
• IT and analytics providers for website maintenance.

All partners are bound by confidentiality agreements and may only use your data as necessary to provide services to us.

4. Data Security

We implement industry-standard security measures including SSL encryption, access controls, and regular security audits to protect your personal data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

• Access, correct, or delete your personal information at any time.
• Opt out of marketing communications by clicking "unsubscribe" in emails.
• Request a copy of the personal data we hold about you.
• Withdraw consent for data processing where consent is the legal basis.

6. Cookies

Our website uses essential cookies for functionality and analytics cookies to understand usage patterns. You can disable cookies in your browser settings, though some features may not work properly.

7. Contact Us

For privacy-related inquiries, contact our Data Protection Officer at: